Privacy policy

What we store

Your PanFreedom ID and email (from PanFreedom sign-in), the purchases recorded at partner businesses, and the PV transfers made to your PanFreedom wallet.

If you fill in a contact, support or missing-PV form we store what you write in it.

No KYC

We do not ask for or store identity documents, and customers do not create passwords here.

Sharing with PanFreedom

To credit PV we send your PanFreedom username, the PV amount and an order reference to PanFreedom. Refunds send a reversal for the same order.

Partner businesses

A business sees your name with a masked email when you are identified at the counter, and the purchases you make there.

Your consent (DPDP Act, 2023)

We process your data to run the cashback service you signed up for. Optional emails such as store news are sent only if you switch them on, and you can switch them off at any time. Money and PV notices are part of the service and are always sent.

Every consent you give or withdraw is recorded with the date and the notice version.

Your rights

You can download a copy of your data at any time from your profile.

You can ask us to delete your account. We then remove your name and email. Purchase, PV and accounting records must be kept for the legal retention period, so they stay but are no longer linked to your name or email.

Retention periods: to be confirmed by the client's legal team.

Grievance officer

Contact details to be provided by the client. Until then use the support page.

Email-only notifications

We contact you by email only, never by SMS or WhatsApp. Email providers may process your address to deliver messages.